IMS digitalises every step of your field service and maintenance workflow. Real-time visibility, automated billing, and paperless documentation — all on one platform.
HVAC, MEP, and field service companies face operational bottlenecks that cost time and money. Digital tools close the gap.
Handwritten service reports get lost or arrive incomplete. Invoicing stalls, customers wait, and billing disputes pile up.
No visibility into who worked where and for how long. Labour costs are guesswork, and accountability is impossible.
Separate tools for scheduling, time tracking, navigation, and reporting. Data gets re-entered, errors multiply.
Dispatchers can't see who's available, where technicians are, or which jobs are running late. Coordination is by phone.
Everything your service team needs in one platform.
Electronic work reports, digital signatures, asset management, and photo documentation — paperless from job start to invoice.
Minute-accurate time recording, team booking, and automatic billing calculations — know exactly where your labour costs go.
Live technician tracking, dispatch overview, and electronic logbooks — optimise routes and reduce downtime.
Screenshots show the German-language interface. IMS supports English, German, Italian, French and other languages.
Built for HVAC/MEP contractors managing equipment, teams, and complex job costing.
Build customer-specific asset registers. Track maintenance history, compliance dates, and service intervals — all tied to work orders.
Log materials consumed on each job with serial numbers. Automatic material cost allocation — no more guesswork on parts.
Set up recurring maintenance contracts and automatic reminders. Never miss a service window or compliance deadline.
Blank work orders for unplanned callouts. Capture the job details, costs, and invoice after the fact — reduce admin delay.
Work anywhere — even with no signal. Sync automatically when you're back online. No lost data, no missed hours.
See labour, materials, and overhead per job in real time. Accurate profitability data — not a guessing game.
Every module connects seamlessly, creating one unified system for your entire service operation.
Assign jobs to technicians, manage availability, and track progress from one central planning board. Changes sync to the field in real time.
Work in basements, plant rooms, or remote locations with no signal. All data syncs automatically when you're back online.
App supports multiple languages for diverse workforces. Train once, deploy across language groups without friction.
IMS connects with Microsoft 365, accounting software, and payroll systems. Your data flows where it's needed — no double entry.
See labour costs, material usage, and profitability per job in real time. Make data-driven decisions, not guesses.
IMS is the platform of choice for demanding service enterprises — from specialist HVAC providers to large industrial firms, operating across Austria, Germany, Switzerland, Italy, and Luxembourg.
Mid-Sized HVAC & Refrigeration Service Provider
50+ field technicians · 2,000+ service calls/year
Digital service reports, inspection & maintenance protocols, dispatch planning, time tracking. Automated payroll processing.
Large Industrial Plant Services Company
Full Digital Service Management
Paperless job management, project controlling, automated time & payroll, material tracking. Bi-directional MS Dynamics AX integration.
Infrastructure Service & Maintenance Provider
Microsoft Teams · Power BI Integration
Full suite: dispatch planning, site documentation, project controlling, time & payroll, material & inventory management. SharePoint integration.
Technical Field Service Provider
GPS Tracking · Spare Parts · Asset Register
Paperless dispatching, photo documentation, GPS tracking, employee payroll (travel allowances & expenses), spare parts management. ERP integration (proAlpha).
Heating & Plumbing Service Company
HVAC / Plumbing
Digital service sheets, photo documentation, time & performance tracking. Automated payroll with dispatch planning.
Building Services & MEP Contractor
Dispatch Planning · Electronic Logbook
Paperless work orders, delivery & installation reports, photo documentation, time tracking. Automated payroll. DMS and electronic logbook integration.
